Report files containing the results of scan tasks.Quarantined files are stored in the folder KRD2018_Data/Quarantine. The files are stored in an encrypted form with the name format krt*.klq and can be accessed by all users. Files that have been moved to Quarantine.The folder KRD2018_Data contains the following data: The user is personally responsible for ensuring the safety of the data collected, and in particular for monitoring and restricting access to the collected data stored on the computer. For example, Kaspersky Internet Security.After exiting Kaspersky Rescue Disk, the folder KRD2018_Data is saved on the hard drive (it is usually located in C:\KRD2018_Data). If you require customer service, proceed to the paid version of a Kaspersky application. Describe your issue in detail and attach the received file. Make sure that there is no topic on the Forum describing your issue.Copy the file containing the hardware information from the USB drive.To confirm saving the file, select Yes and press Enter.To confirm selecting a directory, select ОК and press Enter. To enter a directory, press the space bar twice. Select a directory in which to write the file containing the hardware information using the up and down arrow keys.Select the USB drive from the list, then select OK and press Enter.Connect a USB drive, select OK and press Enter.Using the Tab key, select Save and press Enter.Select a language for the graphical interface and press Enter on the keyboard.Press Esc on the keyboard when the message “Press Esc to load Kaspersky Rescue Disk” appears.Start the computer with Kaspersky Rescue Disk.To determine the cause of the error, you will need to provide information about your computer's hardware. You can look up your problem on our Forum or create a new topic with a detailed description of the issue. It might be because your computer’s hardware is not supported. When you start your computer with Kaspersky Rescue Disk, graphic mode doesn’t work. For scanning the Windows operating system, you can use Kaspersky Virus Removal Tool 2020 or Kaspersky Virus Removal Tool 2015.
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